Returns & Exchanges
At KEF, we are committed to providing an exceptional audio experience. If you are not completely satisfied with your purchase, you may return your products in their original condition within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process and receive your Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original factory packaging, including all accessories, manuals, and protective inserts to ensure the product is not damaged during transit.
Label and Ship
Affix the provided prepaid shipping label to the outside of your box and drop the package off at any authorized carrier location.
Inspection and Refund
Once our technicians receive and inspect your return for quality assurance, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing